Mobile applications have significantly influenced our lives, such as how we discover hotel app for our next vacation, compare hotel room rates, and look for last-minute bargains to obtain the best costs. In 2019, download 3.2 billion smartphone users and 204 billion mobile applications globally. It indicates that each smartphone has an average of 63 mobile apps.
We are all aware that COVID-19 has impacted a wide range of sectors. The hotel business is one of the hardest impact. After about 4-5 months of being entirely shutter, the hotels have reopened. And, as hotel penetration declines, jobs in American hotels are slowly increasing.
Let’s look at what interactive features you can add to a mobile hotel app to engage and retain visitors and how hotel app like Hilton Honors, Marriott Bonvoy, and World of Hyatt attract more guests with mobile applications.
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According to the poll, 70% of passengers book hotels using their mobile phones. According to one estimate, transferable travel reservations will climb by 60% by 2021. When guests plan, research, and book hotels using mobile devices, this is an opportune time to hit the front desk on your hotel app. In the app, you may give check-in and check-out capabilities to visitors.
In the hotel, you may present exceptional deals created just for interested customers to inspire them to utilize all hotel amenities such as restaurants, shopping centres, spas, concierge, etc.
You may use developing technologies like augmented reality and virtual reality to provide your customers with a 360-degree picture of the hotel rooms and amenities. You may also offer them discounts when they book accommodations with you. In addition, you may promote your hotel app through several marketing methods such as email marketing, push notifications, and SMS.
Take a deeper look at the results of the Hospitality Net study, which reveal what passengers may anticipate from hotel app. Mobile reception is at the top of the list, making it one of the most acceptable methods to boost convenience and customer experience.
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Every traveller requires some direction. Through your hotel app, make this guide available to your guests. Enhance your app with features that skillfully enlighten customers about local attractions.
Create city maps for use in programs such as Citymapper. Furthermore, the Hotel app may list nearby restaurants, shopping. And other events and the most suited activities, depending on rating and distance. When guests input their destination, you may also include local transportation alternatives.
Allow guests to communicate in their native language using your hotel app.
Not all tourists are fluent in your language. With the sound detection and converter feature, your visitors will be able to converse more effectively. Messages may translate back and forth using the smartphone hotel app.
When a guest, for example, sends a message in Spanish, the manager receives it in English and may translate the response back into Spanish. It guarantees that all inquiries or specific requests will communicat effectively despite the language barrier.
Guests are wary about their stay in today’s society. Before reserving a hotel, guests examine a variety of variables such as amenities, services, and room size, among others. The mobile hotel app is an excellent way to promote your hotel’s offerings. You may upload images and videos of the hotel’s rooms, restaurants. Spas, swimming pools, retail areas, arcade games, vehicle rentals, pricing plans, and other amenities.
Your hotel app may be a one-time solution to every difficulty or issue your guests may encounter. This function is a brilliant idea. Especially after COVID-19, because passengers want to guarantee the safety and hygiene of your hotel before booking.
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